FAQs:

How do I set up a payment plan?

Please visit our payment plans information page HERE.

What is the shipping time for ring and pendant orders?

Shipping for ring and pendant orders typically takes 8 to 10 weeks.

What is the shipping time for other products?

For all other products offered on our website, shipping generally takes 4 to 6 weeks.

Why do some items take longer to ship?

Rings and pendants often require more time for production and quality checks, which is why they have a longer shipping timeframe compared to other products.

Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.

What shipping methods do you use?

We use reliable carriers to ensure your items are delivered safely and promptly. The specific carrier will be indicated in your shipping confirmation email.

Do you offer expedited shipping?

Currently, we do not have standard expedited shipping options. However, if you need your order expedited, please contact customer service at info@gradelitellc.com for assistance.

How do I select the appropriate shipping fee?

Please ensure you select the appropriate shipping fee that corresponds with your order. If the correct fee is not selected, there will be a delay in shipping until all fees have been paid.

What should I do if my order is delayed?

If your order hasn’t arrived within the expected timeframe, please contact our customer service team for assistance.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We can update your address if your order hasn’t been processed yet.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please reach out to our customer service team immediately so we can help resolve the issue.

Do you ship internationally?

No, we do not ship internationally at this time. All orders are shipped within the domestic U.S. only.